Blanchfield Army Community Hospital Pharmacy Executives Work To Reduce Pharmacy Wait Times
Fort Campbell, Kentucky – Pharmacies leaders at Blanchfield Army Community Hospital (BACH) are working to help patients avoid extended wait times at two of their busiest pharmacies.
âOur goal is to reduce wait times for customers who receive services at our downtown pharmacies and the main hospital,â said BACH Pharmacy Chief Lt. Col. Michele Hudak. âWe are implementing a mandatory re-appeal policy that will free up time for processing new prescriptions. Currently, a quarter of the walk-in workload is on-demand refills at our busiest pharmacy, downtown. “
As pharmacy executives strive to improve the experience of customers receiving their medications at the five BACH pharmacies, the main goal is to reduce wait times at the downtown pharmacy and the city pharmacy. the main hospital.
While the team plans to implement mandatory on-call refill options for all customers, the pharmacy team will continue to process same-day on-demand refills for lost medications, early refills for vacations. and other approved requirements.
Same-day on-demand top-ups can be requested until 2:00 p.m. using the same-day drop-off and return process. Requests submitted after 2:00 p.m. are available the next business day after 10:00 a.m.
Almost 80 percent of prescriptions filled at the downtown pharmacy come from outside providers using handwritten prescriptions. This increases waiting times.
âPrescriptions submitted by external providers require three to five times more processing time for our pharmacy staff than prescriptions submitted by Blanchfield providers. These prescriptions carry a higher risk of data entry error and generally require clarification from the prescriber. Extra time is needed to ensure that each prescription is processed accurately in order to avoid damaging errors. “
According to Hudak, patients can avoid long waits for new prescriptions if they submit requests using the âDâ ticket and come back later.
In addition to the required call renewals, Hudak modified the pharmacy ticket system to help simplify the process for patients, reducing the error rate for patients selecting the wrong ticket. When tickets are not selected appropriately, it can cause some delay and cause a customer to wait longer.
The new ticketing system only has four ticket selections. The first ticket offered is âRâ or ready ticket. This is for customers who have already requested their medications at the pharmacy and their order is ready to be picked up. âDâ, or drop / drop off, is the second ticket. These clients can quickly file a claim and return later to collect the prescription.
Patients who have just been discharged from the emergency room, hospital or surgery will use this ticket to receive expedited service. âA,â the third ticket, is for active duty soldiers. These tickets are only available to active duty service members to collect themselves. The fourth and final ticket is ticket âBâ. This ticket serves all other customers who cannot submit their claims and return later.
Top-ups requested in advance using the Automated Phone Top-Up System or TRICARE online are ready and waiting to be picked up at the downtown pharmacy. When arriving at the downtown pharmacy, simply select ticket R. The pharmacy stores refills for 14 calendar days, giving patients time to collect their prescription.
âWe are reworking our pharmacy system to help meet the needs of our customers. We value your feedback as we continue to work to improve our efficiency and customer service to all of our beneficiaries. “
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