Streamline processes for better patient care


A report released this week at McKesson RxO’s 2019 American Society of Health System Pharmacists Bi-annual Clinical Meeting and Exhibition detailed key trends and challenges in healthcare ahead.

In the coming year, healthcare promises to be a central issue in the 2020 elections.

According to a report released this week at the 2019 McKesson RxO American Society of Health System Pharmacists Mid-Annual Clinical and Exhibition Meeting, which details key trends and challenges in healthcare ahead, the growing complexity of healthcare networks integrated delivery and the need for more technology. and the associated analyzes were highlighted as the main areas of interest for the coming year and in the years to come.

A McKesson representative who was present at the meeting spoke with Drug Topics® on these issues, noting that the McKesson suite of offerings can help address a number of concerns, ranging from assisting in offering ambulatory care pharmacies to offering platforms that facilitate the patient’s journey through hospital and outpatient setting.

Patients in the health care system know they can rely on the system when they are in the hospital and often want to use outpatient pharmacies to rely on after they get home, explained Patty Hayward, vice-president. president of McKesson Pharmacy Systems. She said that outpatient pharmacies provide some advantages to the patient over other retail pharmacies, primarily due to the proximity of the patient’s clinical care team and convenient discharge locations.

She added that outpatient technology is streamlining the way the patient is cared for and, as a result, is changing the way pharmacists interact with their patients.

“I think [health-system pharmacists] appreciate that they can have more conversations with patients now, saying ‘hey, you’re not compliant’, and there is an opportunity for them to be more and more of this whole care team ” , she said.

As the number of hospital mergers declined in 2018, mega-mergers are the new normal. This inevitable evolution presents challenges for clinical workflow, systems integration and standards in all healthcare settings. The need for business partners to help networks reduce complexity and streamline operations across the continuum of care has grown increasingly important as leaders work diligently to do what’s right for the patient. , according to Hayward and his colleagues.

Discussing the benefits of implementing outpatient technology, Hayward noted that McKesson data shows better patient outcomes, reduced readmission rates, increased medication adherence and, for the hospital, increased income in the form of additional refills per patient and value-added programs. In addition, she said, these technologies reduce costs by increasing productivity and improving throughput through central filling.


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